TERMS AND CONDITIONS

All domestic shipments will be subjected to a 10% Government Levy regardless of weight.

Non Document shipments up to 30 kilograms and all Document shipments are subject to a 10% government levy.

Customs duties, taxes, clearance-related charges and other surcharges are not included in the tariffs.

Fuel surcharge is included in the rates.

The Rates as set out in this rate card are valid only until December 31 of the year the Rates are quoted.

The Rates are subject to a General Price Increase (GPI) effective January 1st of each year.

Time Express reserves the right to revise the Rates at any time upon shortfall on the projected volumes.

Time Express Terms and Conditions of Carriage will apply for all Time Express services.

Heavyweight rate per kilo may differ from weight break price.

International shipments require invoice and packing list.

Customer agrees to pay shipping charges cash upon collection.

Remote locations, overweight/oversize packages, address correction, elevated risks, restricted destinations are subject to surcharge.

Emergency situation surcharge applies from 1st April 2020.

Cancellation charges 50dhs apply for refunds, credit note free of charge valid 6 months.